I’m most useful before the requirements exist.

Usually that means arriving before anyone has written down what it should do, going and finding out how the business actually works, and defining it from there.

Right now I’m designing the operations platform Chimple Learning runs its education programmes on: 800 government schools, 30,000 students, and an organisation that used to manage all of it in spreadsheets.

Before that: the platform a chain of student hostels in Kota runs on, a grocery service where neighbours deliver to each other, and the design system behind a US property tool.

I came to product design sideways. Four years coordinating apparel design between Walmart, Puma and factory teams at Gokaldas Exports, which is where I learned that most design problems are really coordination problems.

I’m most useful early, when the requirements don’t exist yet and somebody has to work out what the product should actually do.

Bangalore. Open to product design roles.